The helpdesk provides brokers with access to a support team that can answer questions
Affordability and criteria platform Mortgage Broker Tools (MBT) has launched a new mortgage helpdesk, giving brokers immediate telephone access to experts who are able to help research the best solutions for their difficult cases.
The MBT Mortgage Helpdesk complements the MBT Affordability digital research platform by providing brokers with access to an experienced team able to support brokers in answering questions and placing cases.
MBT said the team will be ready to quickly answer calls, so brokers can avoid the long wait times that are commonly associated with lender call centres.
The service is available to members of MBT for a small additional annual fee. Brokers can sign up for unlimited access to the MBT Mortgage Helpdesk here.
“At Mortgage Broker Tools, we have launched an old school approach to complement our high-tech MBT Affordability platform and provide even more value to our users,” Tanya Toumadj (pictured), chief executive at Mortgage Broker Tools, said. “The market is changing constantly, adding greater complexity to even straightforward cases.
“Access to real-time information is more important than ever and platforms like MBT can help brokers navigate the affordability and criteria maze as they carry out their research. Sometimes, however, there’s a tricky case that needs a human touch and, with wait-times for lenders often running to many hours, speaking to someone who can help can prove tricky.”
This is where the MBT Mortgage Helpdesk comes in, Toumadj added, pointing out that MBT’s team of experts have combined experience of more than 50 years in the mortgage market, and are available to work with brokers on their hard to place cases.
“At MBT, we are committed to developing market leading technology to help brokers match their clients with the most suitable mortgage for their needs, but we also believe there’s still room for a human touch,” she said.
