It says system improvements are necessary for delivery of quality service to its brokers and their customers amid uplift in volume
Aiming to provide an improved journey for its broker customers, specialist lending brand Central Trust has enhanced its front-end portal and developed its own origination platform.
The lender, which recently made a number of changes to both its products and criteria, claims the recent system changes will allow them to continue providing exceptional service to its brokers and customers with the uplift in volume.
New applications can be submitted by a mortgage broker directly via the portal and into the origination platform without the need to email any details or documentation separately.
The portal has been updated to now provide AIP referrals direct to the mortgage desk, electronic income verification, application submission direct to the underwriting team and on to the origination platform, document upload, and real-time case tracking and progression.
When documents are received through the portal, Central Trust said the underwriting team will provide a same-day update on all submissions received prior to 1pm. Otherwise, updates will be within 24 hours of receipt.
All new AIPs that require a referral can be done so via the portal directly to the mortgage desk who will respond within one hour, according to the lender. Referrals will be visible to the underwriting team on submission of an application.
Maeve Ward, director of commercial operations at Central Trust, said that following the recent improvements to their products and criteria, they wanted to ensure that brokers would all receive first-rate service through a technologically advanced portal.
“We appreciate that a journey for one person might not work for another, and while the system is our preferred submission route, we will, for a period of time, accept email submissions from brokers while we provide them with training on the new system,” Ward added.
“We have invested heavily in our systems and today’s announcement is the culmination of much of that investment, all in service of our commitment to providing service, which is second to none.”