This page tracks all the key news, commentary, and regulatory updates on the FCA’s Consumer Duty and what it means for mortgage and protection professionals. Read below for practical coverage and analysis.
The regulator’s charge cap consultation signals a shift from cost-cutting to value
Jim Boyd calls for housing wealth to be embedded in mainstream retirement advice
More than half of UK brokers say the problem is worsening, and incorrect valuations are almost always to blame
AMI's 2026 Protection Viewpoint exposes an engagement crisis in protection advice, not a rejection problem
New Walsham Brothers research exposes a gap between what clients expect and what advisers actually cover on redundancy risk
UK insurance customers reward ease and fairness — and mortgage brokers recommending cover should take note
London, Essex, and East Yorkshire top the regulator's new exposure map
Firms are allegedly using AI to inundate the ombudsman with bulk submissions — and the real complaint is getting lost
Senior insurers warn climate-driven coverage withdrawal could lead to a crisis with echoes of 2008
Rising loan-to-income lending makes client education the defining responsibility for UK mortgage brokers
