The Mortgage Mum

Office address: 539-541 London Road, Westcliff-on-Sea, Essex SS0 9LJ 
Year established: 2019 
Company type: financial services 
Employees: 35+ 
Expertise: first time buyer mortgages, buy to let mortgages, NHS mortgages, moving home mortgages, teacher mortgages, police mortgages, single parent mortgages, divorce and financial planning 
Parent company: N/A 
Key people: Sarah Tucker (founder and CEO), Karen Allen (consultant), Charley O'Neill (senior adviser), Claire Davies (senior mortgage broker), Carolyne Fairfull (senior adviser), Camilla Bevington (manager), Kelly Finch (manager) 
Financing status: N/A 

The Mortgage Mum is an all-women brokerage firm that provides mortgage and protection advice to a diverse clientele. With over five years of service, the firm is headquartered in Essex and has over 35 employees. It has a network of more than 50 lenders, offering a wide range of services while guaranteeing a free initial consultation. 

History of The Mortgage Mum 

The Mortgage Mum was founded in 2019 by Sarah Tucker who, at the time, was a busy working mother. Tucker established the company after becoming a qualified mortgage broker in 2015. Although now a non-advising principal, she aims to empower women across the UK to become mortgage brokers and improve their lives.  

The company seeks to educate and support clients, helping them understand their finances and explore their relationship with money. Over the years, they have received multiple industry awards, including recognition at various events and conferences. In 2023, they launched The Mortgage Mum Specialist Finance, further solidifying their growth and diversifying their offerings. 

Products and Services of The Mortgage Mum 

The Mortgage Mum offers a comprehensive range of mortgage solutions and financial planning services, tailored to meet diverse client needs. Key offerings include: 

  • first time buyer mortgages: tailored solutions for individuals entering the property market for the first time, ensuring a smooth and informed buying process 

  • home mover mortgages: specialised services for those looking to move homes, facilitating the transition with competitive mortgage options 

  • buy to let mortgages: designed for investors looking to purchase rental properties, providing flexible financing solutions 

  • remortgage services: assistance in refinancing existing mortgages to secure better rates or release equity from properties 

  • NHS mortgages: exclusive mortgage deals for NHS employees, offering favourable terms as a thank you for their service 

  • teacher mortgages: special mortgage products catering to the needs of educators, providing affordable and flexible options 

  • police mortgages: tailored mortgage solutions for police officers, ensuring financial stability and support 

  • divorce and financial planning: expert advice and mortgage solutions to help clients navigate the financial complexities of divorce 

Culture at The Mortgage Mum 

The Mortgage Mum offers experienced brokers a flexible, dynamic workplace, promoting a progressive mindset and embracing women in a traditionally male-dominated industry. Their advisers, experienced mums, expertly manage work-life balance and understand clients' needs. Their operations and work environment are supported with principles and initiatives, such as: 

  • orderable recruitment pack for brokers  

  • online course: 'Your Complete Guide to Becoming a Mortgage Broker'  

  • supportive community: 'Lift as you Climb' value 

  • service is done with empathy  

  • prioritises staff wellbeing 

The Mortgage Mum’s ethos includes pioneering a new path in financial services, promoting female inclusion and flexible working for families. They uphold a supportive, community-focused environment where women collaborate instead of competing. Sarah Tucker, the founder, believes that with proper advice, mortgages can enhance lives and achieve family goals. 

About The Mortgage Mum CEO Sarah Tucker and Key People 

Sarah Tucker serves as the company's CEO and founder. Tucker had prior significant roles in companies like Affinity Mortgages, James George Financial Services, Herbert Smith Freehills, and OFM Group. She graduated from The Greensward College, taking GCSE's and A-Levels courses in psychology, media studies, and drama. 

Assisting Tucker in operating the company is a team of experienced professionals, including: 

  • Karen Allen, as broker development consultant, supports the growth and development of the brokerage team 

  • Charley O'Neill, a senior mortgage and protection adviser, provides expert advice and tailored mortgage solutions to clients 

  • Claire Davies, as a senior mortgage broker, specialises in complex mortgage cases and client management 

  • Carolyne Fairfull, a senior protection advisor, focuses on safeguarding clients’ financial futures through comprehensive protection plans 

  • Camilla Bevington, brand and marketing manager, oversees the company’s branding and marketing strategies to enhance their market presence 

  • Kelly Finch, as mortgage case manager, ensures the efficient processing and management of mortgage applications 

The Future at The Mortgage Mum 

The Mortgage Mum is geared towards continuous development in its operations and success. As part of this, the company recently partnered with Own New to help new home buyers access lower rate mortgages, enhancing affordability for first-time buyers. 

Additionally, they have launched a downloadable course, "Your Complete Guide to Becoming a Mortgage Broker," aimed at educating and empowering future mortgage brokers. These initiatives signify The Mortgage Mum's commitment to industry leadership and client education. Such strategies allow the company to maintain consistent progress and innovation. 

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