The campaign helps mutuals get started on open banking
Frollo, a purpose-driven fintech owned by NextGen, has launched a new campaign to help customer-owned banks get started on open banking.
The campaign, called Building the Bank of the Future with Open Data, delivers a series of content that shows a path forward for mutual banks that want to either understand how to get started or how they can best use the open data opportunities to further improve their customer outcomes and future-proof their businesses.
“Mutuals are by their design, customer-first and by their nature, innovators,” said Simon Docherty (pictured above left), Frollo’s chief customer officer. “That’s why open data can be a game-changer for mutual banks looking to leverage technology, improve the digital customer journey, deliver efficiencies, and create more engaging products, and services.”
Frollo believes open data to be the answer and an opportunity for many of the pressures faced by the mutual sector, including rapid evolutionary changes in technology, the regulatory and competitive landscape, as well as heightened consumer expectations for seamless digital experiences.
“Where open banking is up to now, you can start building the bank of the future centred around data and customer experience,” said Tony Thrassis (pictured above right), CEO of Frollo.
The campaign will appear across a variety of channels, such as video interviews, a three-part webinar series with live-streamed panel discussions of industry leaders, and consumer research into mutual customer behaviours, along with practical tools and checklists for mutual banks.
“We are committed to helping mutuals continue to make a positive impact on the industry,” Thrassis said. “We hope this content series will continue to assist mutual banks grow as an essential customer-focused part of the banking sector.”
Frollo has worked closely with the customer-owned banking industry over the last two and half years, launching use cases with P&N Bank, BCU Bank, and Beyond Banks, as well as data holder testing solutions for Australian Unity and The Mutual Bank.
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