Proptech leader talks about putting people first
FileInvite was established in 2015 to revolutionise how companies receive customer documents, empowering brokers to streamline their workflow and significantly reduce turnaround and decision times. Since its inception, the company has seen exponential growth, which has resulted in the company now successfully expanding into the banking market and globally into the US.
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Matt Harley, APAC director at FileInvite, said that despite commercial success, the company believes its focus on people over products is its point of difference.
“The best remarks we get from clients is that they love dealing with us because we put people first in what’s seemingly becoming a digital-first world,” Harley said. “They kind of hide behind technology, and if things go wrong, or things need to be changed quickly, it doesn’t always happen. We made a really conscious decision that we wanted to be a people-first business, and that mandate filters right through the company. We have a very strong family culture, and we consider clients as an extended part of that family.”
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Harley said FileInvite does everything it can to help clients improve their business, and their staff really enjoy the platform because it was designed intuitively in a way that makes their life easier.
“If they’ve got a problem or if they need help, they can just easily pick up the phone or go online, and they’ll get a response quickly,” he said. “It’s allowed us to win business over our competitors. As business processes are always evolving, we stay agile with our clients. Once we’ve streamlined their process, we continue to sync up with them on a regular basis to discover new opportunities and ways we can further support their workflow.”
