ROYAL LEPAGE REAL ESTATE SERVICES LTD
Matthew Joseph Regan
Mississauga, ON
- Top 20 team for average DOM
Matthew Regan’s Royal LePage team is expecting to do at least $40 million more in sales this year than they did in 2015. When asked why his 10-member crew is generating so much more business, Regan says it has everything to do with customer service. “Two years ago we really changed up our systems and the way we go about doing business, to focus right on the client – get right in there, get to know them, get to know what their goals are.” Regan calls what his team provides its clients “the Ritz Carlton approach”, and it appears to be working – 85% of the team’s business now comes from referrals. “Once you really begin to understand how to deliver service it begins to change the culture, the team and it leads to better years, year in and year out.”
