Non-bank lender’s new platform reduces turnaround times to two days, addressing one of brokers' biggest pain points
Bluestone has launched a proprietary loan originations platform built entirely by its in-house technology team, cutting assessment turnaround times to as little as two days and taking direct aim at one of the mortgage broker market's most persistent frustrations.
The Sydney-based non-bank lender’s proprietary platform introduces secure digital document delivery and a streamlined submission process designed to reduce manual handling at every stage of the application journey.
Tony MacRae (pictured), chief commercial officer at Bluestone, said the launch was a significant step for the lender and its broker network. "We know speed, certainty and simplicity are critical for brokers, particularly when they're helping customers with more complex circumstances. That's exactly what this platform has been designed to deliver."
"The early results are extremely encouraging, with turnaround times reducing significantly. More importantly, we've built the foundations for ongoing improvements that will continue to enhance the broker experience."
Why turnaround times matter now
Turnaround times consistently rank among brokers' top three priorities when choosing a lender, alongside BDM support and credit policy, according to MPA's Brokers on Non-Bank Lenders 2026 survey.
For Bluestone, which specialises in non-conforming and complex loans, the pressure to move quickly is especially important as complex applications typically require more documentation, more credit assessment work, and greater coordination between broker and lender.
MacRae said the platform addresses this directly by giving brokers and their clients a faster, more intuitive experience from submission through to assessment. By developing the platform internally, Bluestone says it can update functionality faster and respond to broker feedback without depending on third-party vendors – a flexibility that off-the-shelf solutions rarely allow.
MacRae said: "Building our own platform gives us greater control over the experience we deliver and allows us to respond more quickly to what brokers need. Our focus is on providing the tools and support that help brokers deliver better outcomes for more customers," he said.
The platform forms part of Bluestone's broader investment in technology across the business, covering efficiency, scalability and service. It is also consistent with a wider trend across the non-bank sector, where lenders are increasingly competing on the quality of their broker-facing technology as much as on credit policy or rate.
