Mark Haron

Overcoming the perception gap

In a virtual discussion facilitated by the MFAA, industry leaders talked about the importance of female participation in broking, what some of the challenges are, and what needs to be done to support greater gender diversity

Are processing delays leading to better outcomes?

Drawn-out turnaround times have been the biggest cause of frustration for brokers over the last year

The lockdown trend that brokers need to know about

Two aggregators have pointed to a surge in one type of enquiry as the nation's two largest capitals stay at home

The risk that brokers could have faced

Industry association and aggregator show support for draft amendment

Aggregators roundtable 2021: Sailing through uncharted waters

Aggregators come together to discuss the big issues faced by the broker community

Why brokers should be cautious about burnout

Head of broker group says not paying attention to this issue could mean a higher workload

How to hire staff when you are busy

Despite a skills shortage in the industry, there are ways to expand your team, says broker business head

Open banking to help workflow of brokers

Aggregator executive outlines why brokers having access to CDR data is a big deal

“I’m with the brokers” – Susan Mitchell weighs in on lender SLA issue

Mortgage Choice CEO says it is “ridiculous” to force the lender SLA issue back on to brokers

Lender SLAs – “It won’t be fixed overnight”

Aggregator executive reflects on the turnaround time differential after senior leaders from the major banks opened up to brokers