'I aim to build strong, trusted relationships that support their growth and success'
MPA’s long-running “BDM in the Spotlight” series casts a light on the best business development and state managers in the country. In this edition, Tamara Rozova, a BDM at self-employed specialist lender RedZed, discusses being a reliable business partner to brokers and the power of cross-skilling.
Name: Tamara Rozova
Job title: Business development manager
Years in the industry: 13
Company: RedZed
Location: NSW
What’s your favourite part of the job?
My favourite part of the job is working through complex scenarios with brokers and finding solutions they didn’t realise were possible. It’s rewarding to bring that extra layer of insight and support to help them achieve great outcomes for their clients.
What’s a goal that you aim to achieve in your role?
A key goal for me is to consistently add value for the brokers I support – I aim to build strong, trusted relationships that support their growth and success.
What sets successful brokers apart?
Successful brokers stand out through a combination of deep product knowledge, strong client relationships, and the ability to think strategically. They ask the right questions, remain proactive, and are always looking for solutions – even in complex situations.
What should brokers expect from their state manager or BDM?
To be a reliable partner – someone who’s responsive, knowledgeable, and genuinely invested in their success. That means being available to workshop scenarios, providing clear and consistent communication, sharing insights on products and policy changes, and advocating for them when needed. Ultimately, it’s about building trust and making their job easier.
Are there any industry-wide changes that you think would benefit brokers?
A change that would really benefit brokers is a stronger focus on cross-skilling. Brokers who are equipped with broader knowledge – whether it’s in commercial lending or asset finance for example – are better positioned to add value. Supporting ongoing education and development across the industry would not only boost individual success but also raise the standard of service for clients.
What do you provide to brokers that makes you valuable to them?
I provide brokers with practical, solutions-focused support that helps them deliver better outcomes for their clients. My goal is to make their job easier and add value beyond the basics.
Describe your ideal weekend:
In the warmer months, you will usually find me at the beach. Otherwise, I am training Thai boxing or hitting the gym. And I wouldn’t say no to a good session in the infrared sauna to reset. But the best part of my weekend is spending quality time with my six-year-old son.
