By being a relationship manager who brokers can depend on “time and time again”, James Tran creates strong relationships with his business partners. He says his brokers can call him at any time and be confident that he will get back to them with the right answer.
Tran’s interactions with brokers are one of his favourite things about his role, as well as the satisfaction of working with different groups and helping them build their businesses.
“I also love the fact that I can help our brokers deliver good news to their clients; whether it be buying their first home or their second investment property, it’s always a thrill to be able to let the broker know we have approved their client’s deal,” Tran says.
When supporting brokers with any issues or challenges, Tran says he will sit down with them over a lunch or meeting, work through what they are facing, and then formulate a plan.
One of the biggest issues he has to work through with brokers is the increased turnaround times. He says AFG Home Loans has remained close to a one-day SLA with its securitised product over the last year, which has been great for clients. The group’s credit policy has also been supportive.
“Flexible credit policy is another thing that brokers find hard with some of the bigger lenders in market at the moment, so the ability to look at a deal with a common-sense approach is something brokers find refreshing with AFG Home Loans,” Tran says.