Raj Mehta, Managing Director and Mortgage Adviser at KHL Finance, explains how the firm's focus on transparency, patience, and long-term client relationships earned it best customer service of an individual office at the New Zealand Mortgage Awards 2026. In this NZ Adviser TV interview, Menta details the team's proactive mortgage review process — targeting relationships over transactions — alongside tailored savings strategies that help first home buyers reach a 5% deposit, and an expanding lender panel that now includes non-bank options through NZFSG.