00:00 It's also planting their trust back into them that the trust they have planted into us at the beginning when they came
00:06 to us. As the tree grows, our client and we both grow together.
00:14 [music]
00:16 Hello and welcome to NZ Advisor TV. I'm Kylie Spear and joining me today is
00:22 Hussein, director at Swift Mortgages. Is has been named as one of the winners of NZ Advisor's top brokers for 2026.
00:33 Welcome to you is huge congratulations to you and thank you so much for joining us today.
00:40 Thanks for having me.
00:42 Well firstly is what does being named in NZ Advisor's top brokers mean to you and your team particularly given it's such a client-driven recognition.
00:54 I'm actually very grateful and humbled by this milestone. It belongs to our clients referral partners and an entire
01:01 SW family. Every review, every referral and every family we have the privilege of helping is built on trust. Uh and we
01:10 never take this for granted. This honor reminds us why we do what we do. helping Kiwis make informed financial choices
01:18 achieve their goals and build stronger financial futures through a trusted advising long-term partnership.
01:25 How do your swift values service with purpose and trust that lasts shape the way you deliver exceptional client experiences?
01:34 That's a very good question and it's very close to my heart. Uh at swift we focus on people not transaction. Uh you
01:42 might know or or have heard of our swift lemonry program reflects this. Um to be honest the lemon tree can live for 50 to
01:50 75 years if cared for well and that's how we see our clients relationship build to grow and last and support families for many many years.
02:00 In a competitive market, how do you apply wisdom through experience to consistently meet and exceed client expectations?
02:11 With my 25 years of banking and financial service experience, I know that every client is different. Uh we take time to understand their situation,
02:19 review all available options and help them make a sound decision that suits their goals. Uh we are problem solvers
02:27 first I say and our experience helps us keep things simple, practical and focus on the right outcome.
02:34 Can you share how integrity in every action guides your approach when supporting clients through complex financial decisions?
02:44 This is a very core part. Integrity means being honest, transparent and putting our clients first. We take time
02:51 to explain things in simple terms, discussing both the opportunities and the risk and make sure the clients understand the options before making a
02:59 decision. Our role is to guide them, educate them, and help them move forward with confidence.
03:05 And finally is looking ahead. How will you continue to grow while keeping family at the core of your relationships with clients?
03:15 That's uh very powerful for us. Growth means helping more families across New Zealand. No matter how much we grow, we
03:22 will continue to treat our clients like family. Build relationships that last and be there to support them through
03:29 every stage of their jet. After all, behind every mortgage insurance policy and kiwis saver plan is a family trusting us with their future.
03:40 Well, thank you so much for your time today is and huge congratulations to you and the entire Swift Mortgages team once again.
03:48 Thank you for having me. uh and it's an honor uh to be crowned as one of the top brokers award uh that we are getting and
03:55 I want to give a big shout out to all the swift family and our family the our clients uh all the bank BDMS and
04:04 everyone who has helped me achieve this goal. So I want to say a big thank you to everyone and thank you of course to our viewers
04:11 for watching the latest episode of NZ Advisor TV. We look forward to seeing you again soon.
