A range of financial relief options are available
Kiwibank is offering financial relief support to customers who were impacted by flooding in the North Island.
“Our thoughts are with those currently affected by the North Island flooding,” the bank said. “If you’ve been financially impacted by the flooding, Kiwibank is here to help and support you with a range of initiatives.”
To access the support, impacted Kiwibank customers should call 0800 113 355. Those with house, contents, or car insurance with Kiwibank through Ando, who need to make a claim, contact 0800 222 491.
Customers may also visit the bank when it’s safe to do so. For branch locations and hours, visit Kiwibank’s branch locator.
Below are some of the financial relief options offered by Kiwibank. The exact support the bank can offer will depend on the customer’s personal circumstances and if they meet the eligibility criteria.
Financial support for individuals
Home loans
- reducing repayments
- changing to interest-only repayments
- repayment deferral
Investments
- early access to Term Deposit or Notice Saver funds
- KiwiSaver hardship withdrawal
Credit cards
- reducing repayments
- changing card type
- disputing transactions
Financial support for businesses
Temporary or interest-only lending
- temporary additional overdraft for up to 180 days or for interest-only business lending for up to six months
- repayment deferral
- payment deferral on business lending for up to six months
Early access to invested funds
- early access Term Deposit or Notice Saver funds
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