ASB ahead of the pack in digital banking – Canstar

The bank wins for the second consecutive year

ASB ahead of the pack in digital banking – Canstar

ASB has snagged Canstar’s top award for digital banking for its mobile and online banking offering – an award the CBA-owned bank has won for the second year running.

ASB secured the victory for its winning combination of tools for saving, budgeting, and managing accounts. Canstar’s expert panel said ASB’s budgeting tools outperformed its competitors, and noted the excellence of the bank’s mobile banking app, which offers an intuitive, user-friendly experience.

“Financial wellbeing is at the heart of everything we do. With many New Zealanders doing it tough at the moment, getting a budgeting plan in place and taking advantage of the tools ASB has available to you is the first step to start getting on top of your financial wellbeing,” said David Bullock (pictured above), ASB’s executive general manager technology and operations.

Bullock said that over the past financial year, ASB’s digital financial wellbeing tools have been used by 404,000 customers, an increase of 39% on the prior year.

“Recently, we introduced a new card tracker function to our mobile app, giving customers visibility of what subscriptions are being charged to their Visa debit or credit card, which has been accessed by more than 210,000 customers since launch,” he said.

We also recently made our Support Finder tool available for all New Zealanders, not just those that bank with us, helping Kiwi access $14.3 million in additional government financial benefits they may have been otherwise missing out on.”

“ASB’s mobile first approach means we show up for our customers where and when they need us, setting the benchmark in a digital first solution. This award is fantastic recognition of the people driving our mahi.”

ASB is set to introduce more tools to its customers this year, including new ways to stay on top of spending and personalise their accounts.

Jose George, Canstar New Zealand manager, said ASB is “absolutely ahead of the pack” in the digital banking space, and congratulated the bank for winning the “very well deserved” award – again.

“ASB’s focus on its online offering is impressive,” “Digital banking is now the default for most banking customers, and they are looking for effective apps and ways to manage their money online.

To find out more about ASB's digital banking offering, visit ASB’s Cost of Living Navigator or ASB’s Mobile Banking App webpage.

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