It’s about the client, broker of the year says

Rothbury branch manager Kim Matthews was announced the broking professional of the year last week. We get the low down on why she loves her job so much

It’s about the client, broker of the year says
Rothbury broker Kim Matthews was awarded the broking professional of the year title at last week’s ANZIIF insurance industry awards, and says the experience was very humbling.

Matthews, a commercial broker in Hawke’s Bay, joined more than 350 industry leaders at the 6th annual ANZIIF awards in Auckland last Thursday, and faced fierce competition in the coveted best broking professionalism title.

Rothbury managing director Roger Abel said Matthews was a great role model, and “really deserved this award”.

“I’d personally like to congratulate Kim on being named broking professional of the year. Our culture and people are very important to us, and the reason for our success,” Abel added.

Rothbury also won the large broking company of the year for the fourth year in a row, and also won a training award for their learning development programme.

Matthews said she felt “incredibility lucky to work for a great company, doing the work I love.

“I have an awesome bunch of clients, and really enjoy the variety each day brings.”

Matthews has been in the industry for 38 years, starting out as a receptionist for Crombie Stephens and working her way up to her current role as branch manager. Matthews said the best part of her jobs is talking to clients.

“Napier is a small place, and I love that! It’s through casual conversation that you often pick up things that are going on that might not have been discussed at renewal meetings, such as a kid going to university.

“And I say, we need to think about that – how they might be insured, or if they’re heading overseas we need to look at travel insurance. It’s all about building and strengthening relationships with your clients, then they’ll always refer to you and won’t go anywhere else,” Matthews said.

Asking the right questions and collecting the correct information, Matthews noted, is always going to be the challenge to ensure clients are covered for any eventuality. “Tailored, personalised advise in our market.

“It’s what we’re good at, and where we provide the most value to add”.

Matthews is a keen advocate of continuing education and ensuring the financial advisory service is seen as a profession, and “not just an industry”.  Matthews said if she could improve one factor within the industry it would be to increase the level of professionalism by ensuring qualifications were measurable to make advice more consistent across the board.

Matthews said loving what you do, and treating your clients like friends is what makes a good broker. She added that insurance shouldn’t just be a transaction. “You must have the ability to build truly authentic, personal relationships, and always have your clients’ best interests at heart.”

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