Office address: Level 1, 280 Parnell Road, Parnell, Auckland 1052
Year established: 2012
Company type: financial services
Employees: 330+
Expertise: residential home lending, property investment lending, specialist home lending, borrowing calculator, repayments calculator, interest rates, self-employed borrowing
Parent company: Resimac Group
Key people: Scott McWilliam (CEO), Susan Hansen (NED), Luke Jackson (general manager NZ), Vincent Van Der Kraaij (head of credit NZ), Ben Jamieson (BDM), Ashlene Prasad (BDM)
Financing status: corporate backed or acquired

Resimac is an Auckland-based non-bank lender operating across Australia, New Zealand, and the Philippines. Its New Zealand operations were established in 2012, serving over 55,000 customers and managing assets exceeding $14 billion. With a workforce of over 330 people, the company provides personalised mortgage solutions to help clients purchase property.

History of Resimac

The company began in Australia in 1985 with FANMAC, a financial services firm, and IF&I, commercial property finance specialists. FANMAC issued Australia's first residential mortgage-backed securities in 1988, marking a major milestone. FANMAC rebranded to RESIMAC in 2001, launching innovative specialist products by 2007.

IF&I evolved into Homeloans in 2001 to expand its mortgage services, and then Resimac launched in New Zealand in 2012 to offer diverse mortgage solutions. RESIMAC and Homeloans merged in 2016, rebranding as Resimac Group in 2018 and then introducing its new brand in Australasia. In 2021, it further developed its business by acquiring IA Group, an asset finance lender, enhancing its technology and expanding its product offerings.

Products and Services of Resimac

The company offers a variety of mortgage products and tools tailored to meet the diverse needs of borrowers:

  • Prime Alt Doc: flexible loan options for self-employed borrowers who can provide alternative forms of income documentation
  • Prime Full Doc: traditional home loan requiring comprehensive income documentation for borrowers with standard financial profiles 
  • interest rates: competitive interest rates for various home loan products, catering to different financial situations
  • specialist investment: tailored loan solutions for property investors, including those with unique or complex financial circumstances
  • specialist: home loans designed for borrowers with credit impairments or non-standard income structures
  • borrowing calculator: tool to estimate borrowing capacity based on individual income and expense information
  • repayments calculator: tool to calculate loan repayments based on different interest rates and loan terms
  • CustomerZone: online portal for customers to manage their loans, make payments, and access support services

Culture at Resimac

The company offers a collaborative culture that promotes career growth, professional development, and workplace flexibility, alongside competitive remuneration. The work environment is supportive and friendly, fostering a sense of approachability. Employees enjoy numerous benefits, including:

  • supportive environment and WFH one day per week
  • cross-training opportunities in different business areas
  • wellness hour for personal time
  • paid parental leave
  • run club for fitness and networking
  • monthly cake day and daily breakfast bar
  • salary continuance and salary packaging
  • volunteer opportunities and reward platform
  • employee assistance program

Resimac is committed to understanding and fulfilling the needs of its customers, employees, and stakeholders. The company values are deeply integrated into its culture, and employee performance is evaluated based on these values:

  • quality: delivering high-standard services and products
  • professionalism and integrity: maintaining ethical and professional conduct
  • passion: demonstrating enthusiasm and dedication in all endeavours
  • agility: adapting quickly to changes and challenges
  • accountability: taking responsibility for actions and outcomes
  • respect: valuing diverse perspectives and treating everyone with dignity

About Resimac CEO Scott McWilliam and Key People

Scott McWilliam has served as CEO of the company since 2018, following 15 years as CEO of Homeloans. McWilliam also previously held senior roles at Deutsche Bank and Citi. He now oversees Resimac's operations and manages staff and resources, ensuring the strategic plan approved by the Board is implemented.

Key people assisting the CEO in leading the firm within New Zealand include:

  • Susan Hansen, as a non-executive director, provides strategic oversight and guidance for the company
  • Luke Jackson, as a general manager - New Zealand, leads operations and growth initiatives in the region
  • Vincent Van Der Kraaij, serving as head of credit New Zealand, oversees credit policies and risk management
  • Ben Jamieson, a business development manager of South Island and Lower North Island, drives regional business growth and client relationships
  • Ashlene Prasad, as a business development manager of Auckland, Northland, Waikato and Bay of Plenty, focuses on expanding market presence and client engagement

The Future at Resimac

The company is leveraging advanced technology and AI to fully automate its processes, enhancing efficiency and customer service. This includes the adoption of AI and digital tools to achieve complete digitisation by mid-2025, with 2024 progress bolstered by technology initiatives from 2023. These initiatives include a new asset finance origination platform, mortgage origination platform, and a digital loan management portal.

Additionally, Resimac was named Best Non-Bank of the Year at the New Zealand Mortgage Awards 2023, underscoring its excellence in the industry. This recognition enhances the company's reputation and credibility, positioning it as a leading choice for borrowers and partners in the future. These strategic moves and achievements indicate a promising future for the firm, driven by technological innovation and strong market performance.

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