Experience in multiple levels of the financial services industry yields irreplaceable lessons for would-be brokers
Taking on roles in nearly every level of the financial services industry provides valuable lessons that simply can’t be learned elsewhere, according to Varun Chaudhry, president of Kraft Mortgages Canada.
“I have been employed in the mortgage lending industry since 2007, and throughout my career, I have worked in various positions,” Chaudhry told Canadian Mortgage Professional.
“Initially, I began as a teller at RBC, holding this position for three months. I then secured a role as a personal banking officer with Scotiabank, where I worked for a duration of three years.”
It was in 2010 that Chaudhry stepped into the brokerage side of the industry.
“Four years later, [I] opened my own brokerage,” Chaudhry recounted. “Right now, we have over 60 brokers, and I help them in their careers.”
Experience in multiple levels of the industry buttressed Chaudhry’s already established interest in the finances.
“My interest in mortgages stems from my analytical mindset and passion for money management,” Chaudhry said. “Overcoming issues surrounding confidence and fear in specific aspects of the job have proven to be my biggest challenge, particularly regarding concluding deals with clients. To address this, I have striven to refine my sales approach and engage in more conversations with clients to establish trust and build rapport.”
These strengths feed into Chaudhry’s commitment to customer service, further bolstered by his unceasing “research into innovative and emerging lender programs.”
“In focusing on customer service, my main priority is fostering strong relationships with clients, ensuring they are well-informed of all their loan options to make informed decisions,” he said. “Additionally, in conducting research, I work alongside local credit unions to identify any alternative programs or benefits for my clients outside of the typical broker network.”
This has not gone unnoticed by industry observers such as CMP.
“My proudest moments to date include accomplishing hundreds of customers’ home ownership aspirations and being named one of Canada’s Top 75 Brokers on three separate occasions,” Chaudhry said.
Congratulations to Varun Chaudhry of @Kraftmortgages for placing 16th in CMP's 2018 Top 75 Brokers list.
— Canadian Mortgage Professional Magazine (@CMPmagazine) May 22, 2018
See the full list here - https://t.co/RNEyr0C5By#CMPTopBrokers pic.twitter.com/cQSFemX85n
Through it all, Chaudhry champions the irreplaceable value of effective communication.
“My advice to others in this industry would be to maintain a confident and informed dialogue with clients, recognizing that communication plays a crucial role in securing relationships with clientele,” he stressed. “After all, when clients are well-informed, they are more likely to remain loyal to you.”
