Residential Mortgage Underwriter
Despite an outstanding record of personal and professional achievement, Tanya Lucente says she’s never put pressure on herself to “be the best.” Rather, she says, what’s most important is serving her clients to the best of her ability – with customer service and the client journey always her top priority.
“I feel it’s important to see things from their perspective, to really understand their needs and asks,” she says. “In doing so, I can better prepare for an overall exceptional client experience.”
It’s an ethos that has served Lucente well throughout her career, which began with a business and administration role in the travel industry before she was presented with the opportunity to move over to the financial side of the mortgage industry. Since then, she’s never looked back; a stint as loan officer at Trans Canada Credit was followed by a move to her current role as a residential mortgage underwriter at Community Trust.
Lucente has made waves throughout her time at Community Trust and is well regarded by colleagues for her leadership, guidance and strong client focus. A nominee for Lender Underwriter of the Year at the 2021 Canadian Mortgage Awards, she was described by a broker as one of the best underwriters they had worked with in 25 years – a clear affirmation of the value she brings to her team, organization and clients.
An animal lover who prizes quality time with her husband and sons, Lucente is a strong believer in the importance of women empowering and encouraging one another. She says she’s honoured to have landed on the 2021 Women of Influence List alongside so many trailblazing women in the industry.
“I’m so proud to be named alongside other exceptional, strong and inspirational women,” she says. “Since women are natural-born leaders, it’s extremely important that women be strongly represented in leadership positions in the mortgage industry. They have the gift of empathy and resilience – qualities that go a long way in servicing clients and working alongside others in this industry.”
The growing number of female executives in high-ranking positions in the mortgage industry is a positive step, Lucente says, and the current crop of talented women in the industry is setting a shining example for future generations.
“Seeing more women in a leadership position in the mortgage industry encourages other women or young professionals to pursue a mortgage career,” she says. “Women in leadership give confidence to the women of tomorrow and help stop gender inequalities and discrimination.”
With that in mind, “I dedicate this accomplishment to all the Women of Influence,” Lucente says, “and to all those who have encouraged me in my professional and personal journey.”