BDM in the Spotlight: Elizabeth Reed

This week's BDM for ANZ was a school teacher before joining ANZ Townsville in 2012

BDM in the Spotlight: Elizabeth Reed
ANZ BDM Elizabeth Reed says she has "thoroughly enjoyed operating in partnerships with such a high standard of professionals, and genuinely lovely people". 

BDM in the spotlight asks a different BDM the same seven questions – giving you a weekly insight into the lives of some of the top BDMs in the country.

How often do you see brokers in a week?
I allow for 8 meetings per week, which may include a training session. I do try to maintain a good balance between being only a phone call away, and being able to catch up face-to-face. 

What do brokers want most from you?
My brokers really value how ANZ BDMs have the ability to work with all parts of the business to ensure a timely and satisfactory result. I’m often told that we stand out in the market in this area. They also appreciate that we connect our brokers with other parts of the bank to meet customer needs, and develop business opportunities. Recently, I organised meetings with our Commercial Medico Team and Branch Managers to ensure my brokers are able to develop relationships that add to their business and really build up the customer service experience offered by our brokers and backed by ANZ.

What is your favourite part of the job?
I love creating value. Whether it’s settling on a really tight timeline, or discussing my broker’s business goals. I enjoy finding opportunities for us to really make a difference!

What distinguished the best brokers you deal with?
They’re constantly thinking about continuous improvement and welcome conversations that add to the efficiency and effectiveness of their business. Many of them are goal setters, and have an undying passion which helps them to overcome setbacks, and keep on, keeping on. 

Describe your ideal weekend.
Going to the gym with my partner, fitting a run or a walk in, and catching up with a good friend.

What’s the strangest lending scenario you’ve ever encountered?
I think I will let the team down in this department, as this is not very strange, but we once accepted the funds from the sale of a racing car as genuine savings, as the asset had been held for 3 months.

How do you like your steak done?

Every Wednesday we’ll feature a different BDM from across Australia. If you’d like to be included, please email the editor.