Newcastle Permanent

Office address: 307 King Street Newcastle West NSW 2302
Year established: 1903
Company type: banking
Employees: 500+
Expertise: personal banking, business solutions, home loans, community, and financial planning
Parent company: NGM Group
CEO and key people: Bernadette Inglis, CEO
Financing status: -

Newcastle Permanent has cemented its position as a cornerstone of the Australian banking sector, offering an extensive range of financial products and services tailored to meet the evolving needs of its customers. With a strong emphasis on community values and customer satisfaction, Newcastle Permanent stands out as a leader in mutual banking, where customers are valued over shareholders.

History of Newcastle Permanent

For over a century, Newcastle Permanent has been at the forefront of providing exceptional banking experiences in Australia. Originating as a mutual organisation, it was founded with the vision of offering an alternative to the traditional banking giants, prioritizing the needs and well-being of its members. Over the years, Newcastle Permanent has grown into one of Australia's largest customer-owned banks, part of the NGM Group, while remaining deeply committed to its roots of serving the community and enhancing customer lives through superior service and financial solutions.

Products and Services of Newcastle Permanent

Newcastle Permanent offers a comprehensive suite of financial products designed to cater to the diverse needs of its customers:

  • home loans: specialising in a variety of home loans, including the competitive Real Deal Home Loan for both owner-occupiers and investors, with features like mortgage portability and special interest rates under certain conditions
  • everyday banking: provides a range of everyday banking solutions, including fee-free transactions at Newcastle Permanent and major bank ATMs, online banking, and worldwide access with Visa
  • savings accounts: offer options to help customers save, with features like instant account access and digital wallet compatibility for immediate use after account opening
  • personal and car loans: tailored loan options are available to meet personal or vehicle financing needs, ensuring customers can find a suitable solution for their circumstances
  • credit cards: the Value+ Credit Card stands out for its low purchase rate and up to 55 days interest-free on purchases, catering to those looking for a cost-effective credit option
  • financial planning: expert financial planning advice is available to help customers navigate their financial future, with services tailored to individual goals and needs

Culture at Newcastle Permanent

Newcastle Permanent prides itself on a culture of community, customer focus, and mutual respect. It distinguishes itself by a commitment to giving back, with a team entirely based in Australia, ensuring local support and understanding. The organisation volunteers thousands of hours to charities annually and donates significantly to local groups, emphasising its dedication to the health and wellbeing of the communities it serves.

About Newcastle Permanent CEO Bernadette Inglis

Bernadette Inglis joined Newcastle Permanent as CEO in 2019, bringing with her over 20 years of experience in the banking industry. Her leadership is marked by a strong focus on customer service, community engagement, and innovation, steering Newcastle Permanent towards continued growth and success in the competitive banking sector.

Bernadette Inglis brings a rich history of leadership within Australia's banking sector to her role as CEO of Newcastle Permanent. Her prior roles, including strategic positions at Westpac and as a Group Executive at Suncorp Group, have equipped her with a profound insight into retail banking and financial services. At Newcastle Permanent, she leverages this experience to drive innovation, customer service excellence, and community engagement.

The Future at Newcastle Permanent

Newcastle Permanent is set on reinforcing its position as Australia's preferred banking experience. In its unwavering commitment to community and customer service, Newcastle Permanent is ready for a future where it remains deeply connected to its roots while embracing the challenges and opportunities of the financial industry.

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