FY2021 was a great success for XIN Mortgage, with outstanding results achieved both financially and non-financially.
We reported $476m in total loan settlements in FY2021, a 45% increase compared to $329m in settlements in FY2020. The average settlements across the whole team reached 30 million a year. Moreover, more than 40% of settlements came from repeat and referral business – a true result of the effective and efficient client servicing by our professional broker team.
Another great success we achieved is customers’ satisfaction through our continuous delivery of a high standard of client service, evidenced by our five-star rating on Google Reviews. With the contribution of 223 five-star customer Google reviews in FY2021, we are proud to have a total of 439 valuable customer reviews on Google, which is an outstanding figure among all the major brokerages in the industry. Nothing makes us happier than seeing our clients give us continuous positive feedback and referring more clients to us.
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