Move highlights the firm's commitment to customer-centric initiatives
La Trobe Financial, an alternative asset manager with $18 billion in assets under management, has announced the launch of its new website, www.latrobefinancial.com.au.
The new online platform, catering to the company’s clientele of more than 200,000, aims to deliver a more streamlined and efficient user experience.
Chris Andrews (pictured above), CEO of La Trobe Financial, highlighted the company’s commitment to customer-centric initiatives as they continued to expand.
“As La Trobe Financial continues to grow, it is critical that we stay laser-focussed on the needs of our customers and partners,” Andrew said. “This is what drives us and, across everything that we do, we are committed to providing our customers and partners with the best possible experience.
“Our new website reflects our position as Australia’s leading alternative asset manager and provides a streamlined, modern platform for our current and emerging product set.”
New website design
The website’s design took into consideration feedback from users, ensuring an intuitive and user-friendly interface. La Trobe Financial has prioritised customer and partner support during the transition, implementing client communications and providing a printable user guide to facilitate a smooth shift to the new platform.
Technological innovation at the core
Under Andrews’ leadership since 2022, La Trobe Financial has invested significantly in technology. In 2023, the company introduced a new loan system, resulting in a 20% increase in efficiency.
At that time, Andrews commented on the system’s impact, saying, “The new website is another key initiative delivered as part of our technology innovation program that will see us continually optimise service to our customers and provide an improved working environment for our people.”
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