Mark Woolnough

Mark Woolnough on ING DIRECT's distribution revamp

ING DIRECT’s broker chief is now heading all distribution, pulling together all the bank’s resources to better support brokers and customers, he tells MPA editor Sam Richardson

Banks respond to UBS criticism of brokers

Mix of support for brokers and silence following report claiming broker commissions should be cut

This could transform the mortgage process

Comprehensive credit reporting is not new but has untapped potential to transform the mortgage process for brokers – but only if banks sign up

At the heart of advice

The human element of the home loan process is not one that roboadvice can easily replace, but it can add another tool to a broker’s armoury

MPA Non-Major Bank Roundtable 2016 Live Stream

Watch the footage from the MPA Non-Major Banks Roundtable

A look back at last year's non-major bank roundtable

Ahead of our first-ever live roundtable with the non-major banks next week, take a look back at the issues caught on camera at last year's discussions.

Keep your lunch hour free on Tuesday 15 March

MPA Roundtable: Hear from all the non-major broking heads

Online lending: friend or foe?

How you can protect your value proposition in an online world

Dealing with the young guns

Gen-Y brokers are often pinned as the future of the industry, but working with a young team comes with its own set of challenges.