Santander and Vizolution up for Innovation Award

With vScreen face-to-face interviews can easily be conducted on a standard browser, while customers can digitally sign documents in a completely secure environment.

Bill Safran, chief executive officer at Vizolution said: “It is a huge honour to be selected as a finalist for the awards to be held in April.

“The list of finalists reads like a who’s who of excellence in customer service and we’re flattered to be in such prestigious company.”

vScreen is now used by three of the top five UK lenders and two of the top five UK insurance providers, delivering an average 20% increase in customer sales.

The professional planning forum announcement said: “Crucially this project involved a range of departments: legal, fraud, customer engagement and marketing as well as contact centre agents working together to make it happen.”

Other finalists are Argos, Arise, Aviva Healthcare, Capital One, City Park Technologies, Echo Managed Services, Experian, IFDS, InterCall, LV=, Neopost, Santander, TalkTalk, Three, UPC, Webhelp UK and WorldPay.