Accord launches document upload facility

The ability to upload supporting documents directly to a case is just one of many enhancements launching on Wednesday 28th March. The upgrade to Accord’s existing MATS system will include the following:

• Document Upload Facility – allows brokers to securely attach documents straight to the case they apply to for a speedier, more efficient service.
• Outstanding Documents Reminder – Accord will remind brokers about outstanding paperwork to help keep the broker informed and to speed up case processing.
• Down-valuation Help – If the valuation is lower than expected, Accord will provide a simple Q&A to help the broker work with their client on what to do next.
• Fewer Emails – To keep down inbox clutter, only one email will be sent every morning summarising all business with Accord, instead of one per case.
• Solicitors kept informed – Accord will now advise solicitors about the stages that require their input.

Charles Canning, managing director at Accord, commented: “The roll-out of the new functionality to our existing MATs system is one of several steps we are taking throughout the next few months to streamline Accord’s sales and service offering to the broker community.

“We will be opening up the functionality to brokers from Wednesday 28th March and we envisage its roll-out will speed up and simplify the application process.

“Brokers will also receive a streamlined daily email update containing information on the progress of all active cases.

“Coupled with the 30% increase in the number of mortgage processing staff at Accord and our expanded BDM team we think this will make a real difference to intermediaries, providing them with not only a more efficient service but a richer one also.”