Joni Pilgrim, Chief business development officer, Nationwide Appraisal Network
Chief business development officer
Nationwide Appraisal Network
Joni Pilgrim’s leadership has changed the way Nationwide Appraisal Network [NAN] and its competitors think about appraisals. Pilgrim led the development, pilot and implementation of Appraisal Quality and Performance Measurement [AQPM], a dynamic, cloud-based platform designed to optimize the selection of appraisers and AMCs through powerful data and analytics. The platform has an intuitive dashboard that ensures complete transparency of appraisal quality and performance, thanks to data that is updated four times a day, compared with the industry norm of once a month. AQPM has improved turn times, increased quality and performance, reduced performance costs and the number of underwriting conditions, and provided better reliability in selecting the best-performing appraiser based on objective data.
Outside of NAN, Pilgrim is devoted to giving back to the community; under her influence, the entire NAN team participates in philanthropic activities. In 2017, for the fourth consecutive year, Pilgrim led NAN’s Backpack4Kids initiative, which donated 855 backpacks and supplies to Title I elementary and middle schools. For more than four years, Pilgrim has also led NAN’s participation in the Children’s Cancer Center’s holiday ‘adopt a family’ program, which provides support to families coping with medical crises.