Pamela Knouse, Director of operations, NFM Lending

Director of operations
NFM Lending

Pamela Knouse brings nearly 30 years of experience to bridge the operations and sales efforts at NFM Lending. Knouse started as a receptionist in 1989 without any background in the mortgage industry, and her then-branch manager took Knouse under her wing and taught her the business. Knouse’s first foray into operations was as a processor, and she was later promoted to team lead. She eventually joined a small, six-person broker shop where she managed the warehouse, licensing, correspondence and regulators/state audits.

“I’ve done a lot of everything throughout the years,” she says. “The mortgage industry is a self-taught business in a lot of ways. You succeed by doing.”

Committed to streamlining NFM’s operations and advancing the interests of the company, its clients and its partners, Knouse single-handedly spearheaded NFM’s Encompass buildouts to gain efficiencies and was instrumental in the implementation and rollout of TRID. As a member of NFM’s executive team and a recipient of the President’s Award, Knouse has continuously demonstrated her motivation to excel and her dedication to the team. “Pam was pivotal in my training as a full-time processor,” says Kim Ralston, a member of Knouse’s team who has worked with her for more than 20 years. “She is a caregiver by nature, is wickedly smart and thinks quickly on her feet.”