Kristie Washington, Click n’ Close manager, Mid America Mortgage
Click n’ Close manager
Mid America Mortgage
Kristie Washington is manager of Click n’ Close, Mid America Mortgage’s digital mortgage approval and closing platform, where she oversees a team of licensed loan officers and support specialists who manage the platform’s behind-the-scenes processes while delivering personalized customer service to each applicant. Her operations experience and customer service know-how have resulted in the Click n’ Close website generating a clickthrough rate of 0.98% – well above the industry average of 0.25% – and a 5.27% conversion rate.
Since she moved to Mid America from law firm Robertson and Anschutz, Washington has paid her success forward by mentoring countless junior staff members, who have gone on to become some of Mid America’s top underwriters, closers, processors and loan officers.