MaryKay Scully, Director of customer education, Genworth Mortgage Insurance
Leading the development of customer education curriculum at Genworth Mortgage Insurance is MaryKay Scully. In her role as director of customer education, Scully trains more than 7,500 professionals each year on a wide range of topics, including TRID, updates to process improvements, and how to navigate and adhere to evolving compliance requirements. She focuses on training loan officers and underwriters to step back from their process, understand the bigger picture and appreciate the evolving technological ecosystem that is maturing within the housing industry.
In her 23 years at GE/Genworth, Scully has served as an e-business development manager, director of customer education and organizational effectiveness, and as a service center manager. Prior to Genworth, she held loan officer positions at various mortgage companies in the Mid-Atlantic states.