Charlotte Tyson, Director of customer consulting, Genworth Mortgage Insurance
As the director of customer consulting for Genworth Mortgage Insurance, Charlotte Tyson provides project support and practical application of process improvement tools and methodologies for customers that include large regional banks, credit unions, small community banks and some of the nation’s largest lenders. A 25-year industry veteran, Tyson has an extensive background in all aspects of the business, which gives her great insight and the ability to apply process improvement tools and methodologies to the best advantage of the customer. Tyson joined GE/Genworth Mortgage Insurance in 1988 and has completed the company’s Management Training Program, as well as GE’s Process Improvement Methodologies and Change Acceleration Program. She is also a Certified Six Sigma Black Belt.