VP of operations
United Wholesale Mortgage

Eleven years ago, Andrea Frank was looking for a new challenge and was given the opportunity to join a mortgage lending company – she hasn’t looked back since. Frank has been a dynamic game-changer for United Wholesale Mortgage. As VP 
of operations, she has streamlined the company’s efficiency in underwriting support and closing processes, ultimately benefiting mortgage brokers and borrowers by saving more than 5,000 hours of production time. Under Frank’s leadership, UWM has increased its output by more than 25%. 

Frank is constantly analyzing processes to identify improvement opportunities. She implemented a continuing education training program to reinforce best practices and ensure uniformity of processes. 
She also successfully guided UWM’s underwriting support and closing teams to manage a rapidly increasing workload, allowing daily loan volume levels to reach what had been a week’s worth of loan volume in the past. “I love ripping apart processes and trying to make them better ... as well as developing our team members,” Frank says. “Those are the two things I enjoy the most – I am very people and process-driven.” In 2015, her efforts were rewarded when she received UWM’s Pillar Award, recognizing her team member engagement initiatives and leadership. 
Company Information
  • Company United Wholesale Mortgage
  • Head Office 1414 E. Maple Rd., Troy, MI 48083