"It's clear New Zealanders are recognising that we put our customers first"
New Zealand-owned TSB Bank is claiming that more people were choosing to bank with them, according to the latest figures for home lending.
In terms of growth, TSB said has led the major banks in mortgage lending, up 2.8% at $4.8 billion for the March 2019 quarter. The bank noted it is also the only major bank to record double-digit housing lending growth at 10.3% year-on-year.
TSB general manager marketing and customer experience Justine St John said these figures clearly show that many Kiwis are choosing a bank which cares about New Zealand, its people and its communities.
“At TSB, we genuinely want what’s best for New Zealand and the more profit we keep revolving through our local economy, the better outcomes for our country and people,” St John said. “One of our customers recently told us: ‘banking with TSB is like making a constant deposit into our wider community’ – I couldn’t have put it better myself.”
St John pointed to TSB’s reputation as a national leader in customer satisfaction as another factor behind these results. TSB was recently awarded the Consumer NZ People’s Choice Award for banking for the third year in a row. It also received the highest customer satisfaction of any New Zealand bank in the Roy Morgan survey for the in the year to December 2018.
“At TSB we always put our customers first,” she added. “There has never been a better time to bank local, and it’s clear New Zealanders are recognising that.”