Guild Mortgage rolls out hybrid closing option

The company partnered with DocuSign to create the eClose offering

Guild Mortgage rolls out hybrid closing option

Independent mortgage lender Guild Mortgage has launched a hybrid closing option that allows customers to review and sign loan documents remotely from their home or office.

The company’s compliance, operations, and technology teams partnered with DocuSign to create the custom closing offering powered by Guild’s proprietary technology. Designed to make the signing of closing documents easier and less time consuming than a traditional mortgage closing, the hybrid process allows customers to sign most loan documents digitally. A select few documents are signed in ink at closing.

“We are committed to offering our customers a high-tech, high-touch experience that goes beyond typical digital mortgage options,” Guild President and CEO Mary Ann McGarry said. “Our eClose option combines trusted, user-friendly e-signature technology that is already widely used in the industry and the personal touch Guild is known for in order to offer a better experience.”

As soon as loan documents are released by Guild, customers can review them whenever they choose, on their computer or mobile device. Guild said customers can close with confidence having had more time to review their final loan documents in advance of closing.

Additionally, Guild’s early sign option is available on most products. A customer comfortable with the terms can e-sign the majority of the documents in advance of closing, shortening their closing appointment to just minutes.

The eClose product also provides enhanced security protections. Guild said documents are retained in an encrypted electronic envelope and accessible only upon user authentication.

“In developing this platform, we wanted to provide an easy-to-use, convenient closing solution that offered enhanced safeguards for protection and security of customers’ data while also providing them with the benefit of more time to review their loan documents,” said Lisa Klika, senior vice president and chief compliance officer at Guild. “Our eClose option does both, while cutting down on the amount of paperwork required – something we are very proud of.”

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