Mid America Mortgage has now completed the process of moving its servicing operation from a third party to its in-house team.
The lender has a dedicated team of around 40 employees in its Addison, TX, headquarters to handle the servicing of some 35,000 loans from across the Mid America family of brands.
“After working with our subservicer for the last nine years, we realized the time was right to bring our servicing operations in-house,” said Mid America Owner and Chief Executive Officer Jeff Bode. “With this transition, our team will be able to provide even more personalized attention to Mid America’s valued customers.”
As reported recently by MPA, the firm has invested in new technology to manage its servicing requirements in keeping with its goal to fully digitize its operations. This includes eliminating paper and encouraging paperless billing and electronic payments.
“The benefits of a digital mortgage environment are undeniable, and having committed ourselves to being as digital as possible on the origination side of the house, we felt duty bound to do the same in our servicing operations,” Bode added. “By lowering our operational costs and streamlining borrower communication, we are able to improve service levels while passing on the savings to borrowers in the form of lower rates and origination fees, which continue to pay dividends for borrowers over the life of their loan.”
The process of bringing servicing in-house has taken almost a year of planning and dedication from Mid America Mortgage’s employees and partners.
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