David Lykken is 40-year industry veteran who consults on virtually all aspects of mortgage banking. David hosts a successful weekly radio program called “Lykken On Lending” (www.LykkenOnLending.com) that is heard each Monday at noon (Central Standard Time) by thousands of mortgage professionals.
Young people aren’t the only ones who expect technological proficiency from the companies they deal with
Is your company the same as it was yesterday, or is it growing with the times?
Customer service isn't just about what happens outside the building. It's also what happens right down the hallway
We don’t always think of tact as the best characteristic to have as a leader – but at certain times, it can make all the difference
The way a leader handles the friction of change can determine how smoothly the transition goes
The difference between a leader and a boss is that a leader is willing to get his hands dirty
If you put perfect people into a broken system, you’re likely to get broken results
Leadership doesn't happen by accident -- it takes deliberate, thoughtful commitment
Everyone fails from time to time. What makes a person successful is the willingness to learn from those experiences
Like quarterbacks, leaders can’t concentrate on just one specialty. They need to see the whole field