Operations business analyst
Years in the industry: 16
In the two short months Alicia Goncalves has been in her current position, she has already made a tremendous impact at Norcom Mortgage. “From the numerous Encompass LOS enhancements to our enterprise ticketing system, building processes, procedures and training manuals, Alicia’s ability to manage the details and see projects to fruition acts as a force multiplier for the operations department,” says Mike Dimech, SVP and operations manager at Norcom. “We can sincerely say that having her on board at Norcom has increased operational efficiency and has helped to improve the company as a whole.”
Summers spent helping her grandfather at his brokerage led Goncalves to her current position. “I am constantly learning new things and interact with most areas of our organization,” she says. “I am constantly challenged and have to say that, from a career standpoint, this is the happiest I have been.”
Goncalves currently serves on the Future Leaders Committee of the Connecticut Mortgage Bankers Association and as a mentor for the Danbury Schools and Business Collaborative. She also plays an active role in raising money and awareness for the nonprofit organization Operation Hope.
Goncalves has a passion for dance and teaches a hip-hop dance class at the Academy of Dance Arts in Brookfield, Connecticut.
38 Security Drive Avon CT, 06001