EVP and chief customer officer
As Nationstar Mortgage’s executive vice president and chief customer officer, Dana Dillard is responsible for establishing and executing the strategies to improve the customer experience. Prior to joining Nationstar, Dillard worked at GMAC ResCap, where she managed the REO, liquidations and community outreach teams during the peak of the housing crisis. Dillard also has held other senior leadership positions at EMC Mortgage, Bank of America Mortgage and Lomas Mortgage.
Dillard considers one of the highlights of her
career to be leading the outreach efforts at
HOPE NOW, an alliance between the US government, counselors, investors and lenders that helps homeowners who can’t pay their mortgages. From 2008 to 2010, Dillard traveled across the country with HOPE NOW, talking with hundreds of struggling families, and was awarded with the Five Star Institutes Humanitarian of the Year Award in 2009 for her efforts.