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David Lykken: Just fix it: The CFPB's complaint database

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Mortgage Professional America | 29 May 2014, 12:06 AM Agree 0
Mortgage pros tend to view the CFPB's complaint system as a hassle -- but what if they saw it as an opportunity?
  • Anna Lorrimer | | 29 May 2014, 09:24 AM Agree 0
    Hello, will someone please send me the link or the email address to submit my concerns/complaints/frustration with OWEN? I would greatly appreciate it. Thank you!
  • Mortgage Guy | | 29 May 2014, 09:28 AM Agree 0
    Of course if the complaints are unfounded, "crying over spilled milk", and based on a lack of understanding of general mortgage standards and qualifications, then should lenders really be spending resources to satisfy such concerns, they could perhaps overall spend that energy and money on overall better customer service to each applicant?
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