David Lykken is 40-year industry veteran who consults on virtually all aspects of mortgage banking. David hosts a successful weekly radio program called “Lykken On Lending” (www.LykkenOnLending.com) that is heard each Monday at noon (Central Standard Time) by thousands of mortgage professionals.
It's a conversation no leader wants to have with an employee
In many organizations, the person doing the hiring isn't the person who really understands the requirements of the job
It’s a lot more difficult to move forward when you have to drag the people following you – and they’ll follow you more easily if they enjoy working for you
Hiring employees with high ethical standards can save a lot of headaches down the road
If your team has smart people with strong opinions, there is naturally going to be some disagreement. It's how you handle it that makes the difference
Young people aren’t the only ones who expect technological proficiency from the companies they deal with
Is your company the same as it was yesterday, or is it growing with the times?
Customer service isn't just about what happens outside the building. It's also what happens right down the hallway
We don’t always think of tact as the best characteristic to have as a leader – but at certain times, it can make all the difference
The way a leader handles the friction of change can determine how smoothly the transition goes