David Lykken is 40-year industry veteran who consults on virtually all aspects of mortgage banking. David hosts a successful weekly radio program called “Lykken On Lending” (www.LykkenOnLending.com) that is heard each Monday at noon (Central Standard Time) by thousands of mortgage professionals.
Leaders may have an easier time relating to employees who are more emotionally engaged – but logic-oriented employees can be some of your best problem-solvers
Maybe it’s not that meetings, in and of themselves, are pointless. Maybe most of us have just experienced really bad meetings
Many leaders can fall into the error of believing introverts are negative or disinterested – but they can often be some of the most intelligent members of the team
We’ve got to communicate with our employees in a way that suits their personalities
Rather than looking at your own company first, consider the market
If you don’t get your processes right, everything else is bound to fall apart
Expecting people to listen to us when we don’t even follow our own rules reduces their confidence in us
Technology has streamlined many processes – but has our dependence on it made us think that everything should be easy?
Sometimes 20% of the people in the mortgage industry appear to be doing 80% of the work to move the business forward – and that’s not a sustainable model
Think about the story your business tells your customers. Does it draw them in – or does it make them want to avoid you?