David Lykken is 40-year industry veteran who consults on virtually all aspects of mortgage banking. David hosts a successful weekly radio program called “Lykken On Lending” (www.LykkenOnLending.com) that is heard each Monday at noon (Central Standard Time) by thousands of mortgage professionals.
Few plans survive first contact with reality. That's why it's vital to be flexible
The problem with process is that most of the time, the individual parts of the process can't see the whole
Innovation takes courage, because there's always an element of risk involved
Jobless claims are the lowest they've been in years. And that's great news for the industry
Your organization's integrity and commitment to customers won't make much difference if people don't know about it
If you want to know you're doing right by your customers, you've got to ask them
The people who make the best decisions aren't just relying on intuition, but objective fact
There's more to innovation than just the latest gadgets. We can be innovative in our business processes -- and even in our own quest for self-improvement
The more tasks we can automate, the more time we'll have to focus on the most important part of our business
Of course we need to know how hot-button issues will affect the mortgage business. But should industry leaders publicize their personal opinions?